Trainers

Kinetic offers the original owner a lifetime warranty against manufacturing defects for the frame (not including inRide sensor) and the fluid, magnetic and wind resistance units. This warranty is not applicable to damage caused by misuse, abuse, neglect, accident or unauthorized modification of materials or parts. If the unit is disassembled by the consumer, this warranty is void. There are no other warranties, expressed or implied.

It is the responsibility of the purchaser to register their warranty online within 60 days of purchasing their trainer in the event that repairs are needed. It is also the responsibility of the purchaser to retain receipts for proof of purchase in the event that repairs are needed. No warranty repairs will be accepted without the warranty registration and the serial number of the trainer located on the resistance unit.

Warranty coverage and terms:

  • Covers both the resistance unit* and the frame on all of its trainers for a lifetime
  • This warranty is frame-only for Smart Control trainers. Two-year warranty for Smart Control electronic resistance units.
  • Is applicable for normal wear and tear OR manufacturers defects
  • Covers the original owner of a Kinetic trainer for a LIFETIME
  • S&H fees may apply for warranty items
  • Does not cover small parts and or accessories.
  • The owner of the product must register their trainer Online within 60 days of purchase

* Warranty does not include inRide sensors or Smart Control electronic resistance units


Smart Control Resistance Unit

Smart Control Resistance Units receive a two-year warranty. This warranty is not applicable to damage caused by misuse, abuse, neglect, accident or unauthorized modification of materials or parts. If the unit is disassembled by the consumer, this warranty is void. There are no other warranties, expressed or implied.

It is the responsibility of the purchaser to register their warranty online within 60 days of purchasing their trainer in the event that repairs are needed. It is also the responsibility of the purchaser to retain receipts for proof of purchase in the event that repairs are needed. No warranty repairs will be accepted without the warranty registration and the serial number of the trainer located on the resistance unit.


inRide Sensor (including Smart Trainers) and Heart Rate Strap

Kinetic inRide sensors, including those preinstalled on Kinetic Smart Trainers and Kinetic Heart Rate Strap receive a one year from date of purchase. This warranty is not applicable to damage caused by misuse, abuse, neglect, accident or unauthorized modification of materials or parts. There are no other warranties, expressed or implied.


Warranty Registration

Please complete the warranty registration form within 60 days of purchase.


Warranty Claims and Replacement Parts

If you experience problems with your trainer, please be sure you've completed your warranty registration, then fill out a warranty claim form. You'll be contacted within 24 hours. To help us handle your claim as efficiently as possible, please have your trainer serial number ready to give to the customer service representative. (click for serial number location)

After determining what repairs or replacement parts may be needed, you will be provided with procedures for returning your product to Kinetic.

In some cases replacement parts may be shipped directly to you, depending on the nature of the problem.