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Frequently Asked Questions
My Rock And Roll feels like it's leaning to one side. What should I do?
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The Rock And Roll trainer has a tendency to lean to one side when a rider's bicycle is not centered. In order to properly center a bicycle on the trainer and eliminate the leaning, follow these steps:
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Remove bicycle from trainer
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Adjust threaded cone cup on the quick release side of the trainer to reposition bicycle*
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Remount bicycle and center with left adjustment knob on the non-quick release side
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Repeat steps 1 through 3 if necessary to properly center the rear tire on the trainer roller
*The threaded cone cup is adjustable. By turning the cone cup clock-wise the cone cup will thread out; drawing closer to the wheel axle. For shipping purposes this threaded cone cup is turned all the way in – for most 700c wheels the cone cup will need to be turned out (threaded out) about 1”. For a comfortable ride with no lean you may need to adjust and repeat until the tire positioning is perfectly aligned on the roller. Tire centering can also be moved left or right to compensate for any lean that may occur once bicycle is centered. Once the cone cups are set for a bicycle, removal and remounting with the Quick Release Lever (on the right side) is easy.
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Use the threaded cone cup on the Quick release side of the trainer to center the rear wheel on the roller. |
When do I need to use the Small Cone Cup Skewer Adapter (part K) and how do I install it properly?
I'm noticing vibration from my trainer's fluid resistance unit. What should I do?
Here are a few tips to get your resistance unit smoothed out:
1. Check resistance unit mounting bolt: If the mounting bolt has vibrated loose the resistance unit can move side to side, causing a vibration
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Turn the L-bolt one full turn – the resistance unit may not he held firmly enough against the wheel
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Make sure the spring in installed on the L-bolt – the spring keeps the resistance unit tension in place
2. Check your rear wheel:
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Often, it’s the condition of the rear wheel and/or rear tire that contributes to a vibration.
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Make sure tire is fully inflated – check the side of your tire for the manufacturer’s recommended inflation.
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Look for flat spots on the surface of the tire, check for wear. Replace if necessary
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Make sure tire is properly seated on rim – make sure the tube is not bulging out of the tire
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Make sure rear wheel is true and without hops – any hops in your rim will cause a vibration while you ride
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Make sure there is no road debris on your tire.
3. Check the roller of the trainer:
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Look for flat or pitted spots – clean the roller with rubbing alcohol and a dry cloth – this will remove any rubber debris on the roller
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Make sure the bicycle is centered on the rear roller
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Make sure the bicycle is level within the trainer
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Make sure the trainer is level on the flooring
Also note: if the trainer has been dropped or the resistance unit has been impacted the shaft that runs inside the roller may be bent – rotate the flywheel by hand and watch to see if it is out of round. If so, a replacement resistance unit can be obtained through our crash replacement policy.
If after reviewing these trouble-shooting steps you are able to confirm that the trainer has not been impacted and you are still experiencing a vibration when riding please contact us with the following information:
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Trainer serial number and model
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When and where you purchased your trainer
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Your current contact information (phone, mailing address and email)
Has Kinetic done any type of testing on trainers and bike frame stress.
We are aware that most bicycle manufacturers will not warranty bicycles damaged by side to side torque from riding on a trainer. Our solution is the rock n roll bike trainer http://www.youtube.com/watch?v=GQz_u0Vc8Os . When riding the rock n roll bike trainer the top plate moves with the bicycle – thus eliminating any stress on the rear stays or bottom bracket of the frame.
It is our understanding that bicycle frame failure from riding indoors is rather rare, but of course it is in your best interest to follow your bicycle manufacture’s advice.
In what temperature range is it safe to use your fluid bike trainer?
Our fluid trainer works in Temperatures ranging from -50F to +130F.
Does the Kinetic Bike Trainer work with a Shimano Nexus 3 Speed Hub?
Yes. But only when you take the following steps:
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The Shimano Nexus 3 speed has an external shift pod. This needs to be removed in order to attach safely to a Kinetic trainer. To remove the shifter pod put the bike in 3rd gear. Loosen the set screw on the top/back of the pod (Philips screwdriver). The pod will “pull” off the hub assembly. What remains is a flange nut and push rod.
Click for hub specs
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An Internal drive cone cup adapter must be installed.
Click for installation video (This video shows slotted cone cup installation; the procedure for installing the internal drive cone cup adaptor is the same)
Why does my Kinetic Resistance unit make a "Gurgling" noise at low speeds?
The liquid noise you are hearing is the fluid inside the resistance chamber rolling against the impellers. It’s a gurgling or soft rain noise, usually only noted at lower speeds. As you pick up speed the fluid is pushed to the outer part of the chamber (where the impellers are larger) and provides increased (progressive) resistance.
The skewer that came with my trainer will not thread tight enough to hold my wheel in place. Is there a solution?
Yes. Remove the skewer from your bicycle. Thread the bolt end (opposite the QR lever end) onto the threads of the skewer rod, turning it all the way in to where the threads end; then thread back off.
Repeat 3 times; the rubber grommet inside the bolt end of the skewer is stiff and needs to be softened.
Reinstall on your bicycle. If the skewer grommet does not soften enough for you to install on your bicycle safely, please contact Kinetic customer service.
ROCK AND ROLL TRAINER SAG: Sometimes my tire rubs on the floor mat when I'm climbing out of the saddle on my Rock And Roll trainer. Can I reduce the sag?
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While the Rock And Roll trainer can't be locked out completely from sagging or bouncing while riding (especially with heavier riders), there are a couple of steps you can take to minimize the sag:
1.Be sure your Rock And Roll is on firm flooring, carpet can worsen sag.
2. Loosen tension bolt closest to the bike a turn or so
3. Tighten tension bolt furthest from bike by at least an extra turn, sometimes 2 or more turns are necessary to get the sag under control
4. Finally, be sure your bike tire is centered on the roller by adjusting the left or right cone cups accordingly, this will help any leaning issues as well.
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My Rock And Roll Trainer squeaks when I move from side to side. What can I do for this?
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We've found that the elastomer stacks can develop a bit of squeaking over time and that there's a simple fix.
In 5 easy steps you'll be rolling smoothly and quietly once again:
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Remove bike from trainer
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Loosen or remove tension bolts so you can get silicone-based spray or drip lube onto the elastomer and frame-contact surfaces
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Drip or spray silicone-based lubricant onto the surfaces where the trainer frame and elastomer touch
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Lube tension bolt threads
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Wipe off any excess lube and reassemble trainer as specified in the manual
TIP: If you partially thread out the tension bolts, you can create a bit of space in the elastomers and the trainer frame, making it easier to get lubricant directly on the contact surfaces.
Warning: Do not use petroleum-based lubricants on the elastomer stack. Petroleum-based products will break down the polyurethane elastomers.
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My Pro Flywheel rubs on my Rock And Roll frame when I use the Small Wheel Adapter. What do I do?
Unfortunately, the Pro Flywheel will not work on a Rock And Roll frame when used with a Small Wheel Adapter.
How do I install the Kinetic Skewer on my bicycle?
How do I install the Small Wheel Adapter?
What is the weight limit on a Rock And Roll?
While we do not publish an exact limit, we encourage riders over 250 lbs to consider using a stationary trainer.
Why buy the Turntable Riser ring with the Rock And Roll?
The turntable riser ring allows the front of the bicycle to move freely just as the Rock And Roll trainer allows motion at the rear of the bicycle. While not mandatory for operation, we highly encourage you to use the turntable riser ring with each Rock And Roll ride.
I have a 29er bike - will it fit into a Kinetic Trainer?
Yes, but we recommend you use a low-profile 700 x 38 tire when riding indoors – those taller 29" tires are very high-profile and may drag on the flooring when in the trainer.
Another solution is to remove your 29” rear wheel and replace it with a 26” wheel (with smooth tread tire) for indoor use only. This is particularly easy with a disc wheel, as there are no brake caliper issues.
I have a recumbent, will it fit into a Kinetic Trainer?
Yes. We do recommend the Road Machine for recumbent bicycles. If your bicycle rear wheel is smaller than 26” you may require a small wheel adaptor (part # T-500) to properly fit your bicycle to a Kinetic trainer.
We ride a tandem, will it fit into a Kinetic Trainer?
Yes. We do recommend the Road Machine for tandem bicycles.
I have a tricycle, will it fit into a Kinetic Trainer?
Yes, If your tricycle configuration has two wheels up front, one in back. If your bicycle rear wheel is smaller than 26” you may require a small wheel adaptor (part # T-500) to properly fit your tricycle to a Kinetic trainer.
I have a knobby tire - will this work on a Kinetic Trainer?
Yes, but it will be noisy and there will be vibration. We recommend a “slick” tire when riding indoors. Be sure to clean your tire of road debris before mounting into a Kinetic Trainer.
Where is the serial number of my Kinetic Trainer located?
The serial number of your Kinetic Trainer is located on the “U” bend of the frame, just beneath the resistance unit.
My L-Bolt and knob are stripped - how do I get this replaced?
Simply email us with your Kinetic Trainer serial number and your mailing address and we will see that one is sent promptly.
Where do I purchase a Kinetic Trainer?
Please see our dealer locator.
Does Kurt Kinetic sponsor teams and/or individual cyclists?
We like to push these opportunities to our local dealers. We can support you in your request, but prefer to run the promotional money through a Local Bike Shop (LBS) My best advice is to find a LBS who sells Kinetic Products and talk to the owner. Reference this FAQ and tell the LBS that Kurt will work with them to sponsor your team. Offer to do some promotional appearances at the LBS, negotiate a discount for all team purchases made at the store and your team could find a sponsor who will make a difference. The LBS will benefit from the local press, especially if you perform well.
Does Kinetic have any Canadian dealers?
Norco Products is our exclusive distributor of Kinetic Products in Canada. If you are interested as to what dealers are currently distributing Kinetic Products please use the information below to contact them.
Norco Products Ltd.
1465 Kebet Way
Port Coquitlam, BC
V3C 6L3
Ph: 604-552-2940
Is Kinetic's Power Computer compatible with any other trainers?
The Kurt Kinetic PC is not compatible with any other trainer that we know of. It is specifically calibrated to fit the Kinetic Trainer and will not display accurate readings if used in conjunction with another resistance unit. Since all other trainers that we know of do not have a repeatable and measurable force curve, our Power PC will not work with any trainer besides the Kurt Kinetic.
Can a Kinetic Trainer work on a bike with disc brakes?
All Kinetic Trainers are 100% compatible with any 2 wheel bikes equipped with disc brakes. If your bike has more than two wheels call and we can determined if the trainer is compatible.
Can I use my Kinetic Power Computer for outdoor riding?
Yes and no. You can use it for the basic bicycle computer functions such as speed, distance, and ride time etc. but the “Power in Watts” feature will not be accurate. The Kinetic PC is calibrated specifically to work with the resistance curve of the Kinetic Trainer and there are too many variables when riding outdoors such as wind and terrain which the Kinetic PC cannot account for and so the “Power in Watts” reading will not be accurate.
I need to replace the batteries in my Kinetic Power Computer. What size battery does it take?
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T-725W Wired Power Computer uses a CR2032 in the head unit available online from Kinetic
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T-725WL Wireless Power Computer also uses a CR2032 in the head unit and a 12V 23AE in the speed transmitter (battery sold online with speed transmitter)
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On the original Kinetic PC T-725 (square head computer) the battery is CR1225 (available at a hardware store)
Is the Rock and Roll Trainer safe for carbon fiber bicycle frames?
The Rock and Roll Trainer is safe for all types of bicycle frame materials. The Rock and Roll Trainer does not put any additional stress on the frame compared to regular outdoor road riding. It also puts less stress on a frame compared to a fixed position traditional trainer.
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